Responsibilities: •Oversee and manage the day-to-day operations of the customer support team •Develop and implement strategies to improve customer satisfaction and retention •Monitor and analyze customer service metrics to identify areas for improvement •Train and coach customer support representatives to ensure high-quality service delivery •Handle escalated customer issues and provide resolution as needed •Collaborate with other departments to address customer needs and concerns Requirements: •Bachelor's degree in business administration, management, or a related field •Strong communication and interpersonal skills •Proven leadership experience or potential •Solid understanding of customer service principles and practices •Ability to analyze data and make data-driven decisions •Excellent problem-solving and decision-making abilities •Willingness to work flexible hours as needed Preferred Skills: •Experience with customer relationship management (CRM) software •Knowledge of industry-specific customer service best practices •Familiarity with customer support ticketing systems •Ability to multitask and prioritize in a fast-paced environment •Certification in customer service or related field,